1. 1

   After you apply

   • The provider reads your request. Most reply within a few days.
   • Keep your phone on and check your RoomsNow messages.
   • If you have a support worker, tell them you have applied.
   • If you don't hear back within a week, send the provider a message.
2. 2

   Viewing and a chat about support

   • The provider may invite you to see the room.
   • They will ask about the support you need. This is normal and helps them keep everyone safe.
   • You can bring a friend, a family member or your support worker.
   • Ask about the rent, bills, house rules and the support you will get each week.
3. 3

   Paying the rent: Housing Benefit

   • In supported housing, the rent is usually paid by Housing Benefit from your local council, even if you get Universal Credit.
   • The provider can usually help you fill in the claim. Claim straight away, because it can only be backdated for a short time.
   • You may need to pay a small weekly amount yourself, for things like bills or food. Ask how much it is before you move in.
   • Universal Credit still pays your living costs. Tell them your new address.
4. 4

   Move-in day: what to bring

   • Photo ID, like a passport, driving licence or other ID.
   • Your National Insurance number and your bank details.
   • Proof of your income or benefits, like a Universal Credit statement.
   • Any medication, prescriptions and your GP's details.
   • Your phone and charger, clothes and toiletries. Ask if bedding and kitchen things are provided.
5. 5

   Your first week

   • You will sign a licence or tenancy agreement. Read it, and ask about anything you don't understand.
   • Meet your support worker and agree your support plan together.
   • If you have moved area, register with a GP near you.
   • Give your new address to Universal Credit, your bank and your GP.
   • Find out how to report repairs and who to call in an emergency.
6. 6

   If something goes wrong

   • Talk to your support worker or the provider first.
   • Every provider should have a complaints process. Ask for a copy.
   • You can also contact your local council's housing team.
   • If you are in danger, call 999.

General guidance, not legal advice. Rules can differ between councils and providers. Your provider or support worker can tell you what applies to you.